Who is this for?
Customers on HostBible cPanel hosting who need to roll back files, databases, email accounts, or their full account using JetBackup 5.
Important: Backups are included with specific HostBible tiers only. If your plan doesn’t include backups, you can add JetBackup as a paid add‑on. If you don’t see the JetBackup 5 icon in cPanel, check your plan in your Client Area or contact HostBible Support to enable the add‑on.
Quick steps (at a glance)
Log in to cPanel and open JetBackup 5 (usually found in the Files section).
Go to Restore & Download and choose what you want to restore (e.g., Full Account, Home Directory Files, Databases, Email Accounts, Cron Jobs, DNS Zones, SSL Certificates, FTP Accounts). JetBackup Documentation
Pick a backup point/date.
(Optional) Click Change Files Selection when restoring Home Directory to pick specific files/folders (only available on incremental backups). JetBackup Documentation
Click Restore, review any Restore Options (e.g., Merge live account data with backup data) and accept Restore Conditions if prompted, then confirm to queue the job. JetBackup Documentation
Track progress in Queue until the status shows Completed. JetBackup Documentation
Detailed guide
1) Open JetBackup 5 in cPanel
Sign in to your cPanel.
In Files, click JetBackup 5. If you don’t see it, your plan may not include backups reach out to HostBible to add JetBackup.
2) Choose what you want to restore
Click Restore & Download. You’ll see tabs for individual “backup items” you can restore or download:
Full Account
Home Directory Files
Databases and Database Users
Email Accounts
FTP Accounts
Cron Jobs
DNS Zones
SSL Certificates
Notes:
• Full Account restore includes only the items your host has permitted for your user.
• If you pick Databases without also choosing the related Database Users, only the database(s) will be restored—add the DB user(s) if you need user access restored too. JetBackup Documentation
3) Select a backup point
Each tab lists available restore points by date/time. Click the one you want.
4) (Optional) Select specific files/folders
If you’re restoring Home Directory Files, you can click Change Files Selection to browse and tick only the files/folders you need—but only when the backup type is Incremental (archived/compressed home directory backups don’t support per‑file selection). JetBackup Documentation
5) Choose Restore (or Download)
Restore adds the job to the queue and rolls the selected items back on the server.
Download creates an archive you can save locally (useful if you want a copy before restoring, or to compare files). JetBackup Documentation
6) Review options and confirm
When restoring from the user panel, you may see:
Restore Options → Merge live account data with backup data: merges backup data with what’s currently in your account. Live data takes precedence over restore data.
Restore Conditions: provider‑set terms you must accept to proceed.
Confirm to queue the restore. JetBackup Documentation
7) Track progress
Open Queue inside JetBackup to monitor the job status. It will move from Processing to Completed when finished. For downloads, the archive appears under Downloads after it’s ready. JetBackup Documentation
Common restore scenarios
Restore a few files that broke after an update
Home Directory Files → pick the date before the change.
Change Files Selection → tick only the affected file(s)/folder(s).
Restore and confirm. JetBackup Documentation
Restore a database
Databases → choose the database and a restore point.
Also tick the relevant Database Users if you want user privileges back.
Restore and confirm. JetBackup Documentation
Restore an email account
Email Accounts → select the mailbox and the date.
Restore and confirm. JetBackup Documentation
Restore the entire account (where permitted)
Full Account → choose the date.
Restore and confirm. (Only the items your account is allowed to manage are included.) JetBackup Documentation
Tips & good practices
Not sure? Download first. If you want a safety copy, use Download instead of Restore, then extract and inspect locally. JetBackup Documentation
Per‑file restores require incremental backups. If you don’t see Change Files Selection, the available backup may be archived/compressed; consider a Download or restore a broader scope. JetBackup Documentation
Can’t find backups? Your plan may not include JetBackup backups, or backups may not have run yet. Check your HostBible plan or contact Support to add the JetBackup backup add‑on.
Database credentials after restore: If you restored the DB but not the Database Users, app logins may fail, restore the DB user(s) too. JetBackup Documentation
FAQ
Do restores overwrite everything?
Restores from the user panel typically merge with live data; current (“live”) data has priority if there’s a conflict. If you need a different behavior, contact HostBible Support for guidance. JetBackup Documentation
What if my restore doesn’t appear to do anything?
Open Queue in JetBackup to check status, logs, and results. Completed downloads will appear under Downloads. JetBackup Documentation
Need help?
If you’re unsure which restore point to choose, don’t see JetBackup 5 in cPanel, or your plan doesn’t include backups yet, message HostBible Support from your Client Area. We can confirm if backups are included with your tier or help you add the JetBackup backup add‑on.
Sources (for feature/label names referenced)
JetBackup 5 User Panel documentation: Restore & Download, backup item list, Merge option, file selection behavior, Queue/Downloads. Last modified January 15, 2025. JetBackup Documentation