What you’ll need
Your cPanel login for the hosting account.
A domain added to your hosting (e.g.
yourdomain.tld).A strong password you haven’t used elsewhere.
Part 1 — Create the mailbox in cPanel
Log in to cPanel.
Go to Email Accounts → Create.
Choose the domain (if you host multiple), enter the Username (the part before
@), and set a strong password.Set a Storage Space limit (or choose Unlimited if you prefer).
Click Create.
Tip: You can edit a mailbox anytime via Email Accounts → Manage (change password, quota, or suspend/enable services).
Part 2 — Access your mailbox via Webmail
You can use webmail from any browser—no app required.
Option A: Direct link (fastest)
Go to
https://yourdomain.tld/webmailEnter the full email address and password.
Choose Roundcube to open your inbox.
Option B: From inside cPanel
Email Accounts → next to your mailbox click Check Email → Roundcube.
Option C: Port-based (useful if DNS is still propagating)
https://yourserverhostname:2096(replace with the server name shown in cPanel → Connect Devices).Log in with your email address and password.
Webmail essentials:
Change password: in Webmail, click your account name → Password & Security (or change via cPanel → Manage).
Create folders/filters: Roundcube → Settings.
Autoresponder/Forwarders: manage in cPanel under Autoresponders / Forwarders.
Part 3 — Connect phones & desktop apps (IMAP/POP/SMTP)
We recommend IMAP so mail stays in sync across devices. Use SSL/TLS wherever possible.
Quick settings (recommended)
Setting | Value |
Incoming protocol | IMAP (preferred) or POP3 |
Incoming server |
|
Outgoing server (SMTP) |
|
Username | Full email address (e.g. |
Password | Your mailbox password |
IMAP (SSL/TLS) port | 993 |
IMAP (STARTTLS) port | 143 |
POP3 (SSL/TLS) port | 995 |
SMTP (SSL/TLS) port | 465 |
SMTP (STARTTLS) port | 587 |
Authentication | Required for SMTP (use same username/password) |
Encryption | SSL/TLS (or STARTTLS if SSL isn’t available) |
Finding your exact server name: In cPanel go to Email Accounts → Connect Devices → Mail Client Manual Settings. If your domain’s DNS hasn’t finished propagating, use the server hostname shown there instead of mail.yourdomain.tld.
IMAP vs POP—what’s the difference?
IMAP: Keeps mail on the server; all devices stay in sync. Best for most users.
POP: Downloads mail to one device (can remove from server). Only use if you have a special reason.
Common tasks
Reset a forgotten email password
cPanel → Email Accounts → Manage (next to the mailbox) → New Password → Update.
Create an autoresponder (out of office)
cPanel → Autoresponders → Add Autoresponder → fill in subject/message → Create.
Set a forwarder (copy mail to another address)
cPanel → Forwarders → Add Forwarder → enter destination address → Add.
Troubleshooting
Login fails (wrong password)
Reset it in Email Accounts → Manage.
Make sure you’re using the full email address as the username.
Certificate/“untrusted” warning
Use
mail.yourdomain.tldwith SSL/TLS when your domain points to our server and has a valid certificate.If DNS is still propagating, temporarily use the server hostname from Connect Devices (it has a valid certificate).
Can’t connect on mobile/desktop
Confirm the ports and encryption match the table above.
Try SMTP 587 (STARTTLS) if port 465 is blocked on your network.
Some corporate/guest Wi-Fi blocks mail ports; test on mobile data.
Mailbox is full / quota exceeded
Delete large emails (sort by size in Roundcube), empty Trash/Spam, or increase the quota via Email Accounts → Manage.
New domain or DNS changes not live yet
DNS updates can take time to propagate. While you wait, use the server hostname for incoming/outgoing servers, or use webmail.
Not receiving specific senders
Check Spam folder and your filters.
Ensure your domain has correct DNS (MX pointing to our servers) and a valid SPF/DKIM/DMARC setup. (We manage SPF/DKIM for our web hosting by default; DMARC policy is your choice.)
Sending rate limits
Our included email is for normal business/personal use. 100 emails/hour per mailbox and standard deferral controls apply. For newsletters or bulk campaigns, use a dedicated emailing platform.
Good practices
Use a unique, strong password; rotate it periodically.
Prefer IMAP + SSL/TLS.
Keep your devices’ time and date correct (SSL depends on it).
Don’t share credentials; create separate mailboxes for staff.
Quick checklist (copy/paste)
Mailbox created in cPanel with strong password
Webmail tested at
https://yourdomain.tld/webmailIMAP set to
mail.yourdomain.tld:993 (SSL)SMTP set to
mail.yourdomain.tld:465 (SSL)or587 (STARTTLS)Username is full email address
Sent/Trash/Archive folders mapped correctly in your app
Quota checked and safe